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New Idea

Filtering on Associated Tickets within a Problem

Related products:Freshservice
  • January 22, 2026
  • 0 replies
  • 2 views

ASHill
Contributor
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It would be incredibly helpful to have the ability to filter associated tickets within a problem. We frequently need to determine which tickets are still open and need specific actions if the ticket is pointing to a workaround or still need the permanent applied fix. This would enhance communication with impacted customers and give better understand to impact over time.