I can see that this is planned, but are there any updates on this https://support.freshdesk.com/support/discussions/topics/294500 ?
We are finding that as our knowledgebase grows rapidly with solutions, is it becoming increasingly difficult to actually find what we're looking for.
It would be good to see what features are planned in this.
Agree, I posted a lot of suggestions here:
https://support.freshdesk.com/support/discussions/topics/304519
the search on knowledge base is very poor, with far too much content being returned - no option to weight what will be returned, no option to ignore some folder/articles from search. No advanced search. ie ability to search on multiple tags, seems this has been requested for over a year
Hi,
We are actively following this request on this forum: https://support.freshdesk.com/support/discussions/topics/5678/.
Please use the above link for all future correspondence related to this request. Thanks!
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