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Filtering Tickets

Related products:Freshservice
  • Feb 9, 2015 3:31 PM UTC
  • 5 replies
  • 34 views
Contributor

Just a few requests regarding filtering tickets:


I'd like to see the option to filter using is/isn't statements. For example, I could filter out tickets that are a specific topic, but leave all the rest.


Also, I'd love to be able to see a "none" for filters. Similar to how there's an "any" option. That way I could find any uncategorized tickets and categorize them. I'm a type A in that way. :)


Thanks!

5 replies

Contributor
  • dsteven
  • Contributor
  • Feb 14, 2015 2:38 AM UTC

Agreed, the isn't (or not) concept would be very helpful in the Category field.


And a "none" option is also very helpful for finding tickets where a non-required field is missing, but you want to know that.

Contributor
  • esa.raivio
  • Contributor
  • Mar 21, 2018 9:52 PM UTC

+1


This I'm missing a lot.

Contributor
  • esa.raivio
  • Contributor
  • Mar 22, 2018 10:06 AM UTC

What do you mean about value "none". I could not find that option.

Contributor
  • esa.raivio
  • Contributor
  • Mar 22, 2018 11:22 AM UTC

Custom dropdown looks like this in filters. So there is no "none" option.


image


On tiket it's normal dropdown.


image



aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Sorry,Esa. There seem to be a mixup here. The feature is available in Freshdesk - our customer support helpdesk offering. 


Cheers!

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