Yeah so i notice as I try to respond to my own ticket (via API), the default filter “new_and_my_open” does not bring me JUST the tickets assigned to me. It ALSO brings in other tickets from other users in the company.
This is unacceptable and I encourage freshdesk to make an immediate update to this.
New Idea
Filtering tickets in API, responder_id is not a 'valid' filter option
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