While agent portal is great in terms of filtering and it's very well arranged - on the customer portal you can only filter open or closed tickets and that's it.
Why is it such a big issue to add a few more filtering capabilities? At least by ticket status, dates and contact (who created).
I have seen numerous similar requests like this on this forum but for some reason they are ignored by the Freshdesk team.
Thanks for considering!
Hello Michal,
We're listening.
This seems to be a thoughtful ask. We'll pass on your feedback as a feature request and keep you posted if we have any progress on the same.
Cheers!
This is really something our customers are asking for.
Customers that have many tickets, based on different deliveries or anything would like to separate them in the ticket list.
One way of doing it would be if the customer could fill a Tag field on the tickets and then could use that Tag as filer together with existing filters.
.
Regards Bengt
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