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First Response Time In Business Hours Filter Modifier

Related products:Freshdesk
  • Jul 20, 2020 3:18 PM UTC
  • 1 reply
  • 11 views
Apprentice

In Analytics, there is a filter called "First Response Time in Business Hours".

The possible filter modifiers are: 

  • Equal
  • Greater Than
  • Less than
  • Great Than Or Equal To
  • Less Than Or Equal To
  • Not Equal To
  • Is Any
Is it possible to have a modifier created for is null?
Any ticket that is closed without a response has a null value for Time to First Response, and it is important to see tickets that were closed without a first response.

1 reply

hemanth.ramya
Contributor
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Hello Stephen!


As of now, we do not have an option Null for the filter "First Response Time in Business Hours". As an alternative, to achieve your requirement, you can make use of the filter "Agent reply count - less than - 1 to get tickets where the first response was not given.


Hope this helps. For further queries, you can write to support@freshdesk.com and we would be happy to assist!


Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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