While using Freshdesk Support Chat a freshdesk tech was able to verify that there is sometimes a problem when adding attachments (pictures) to a Reply message on a ticket. Sometimes it will show a progress bar for uploading the attachment and then just sit there forever and not attach the file. The solution they came up with was to add the pictures as inline text using the Insert Image option in the text formatting menu of the reply window.
(I should note that this came about because we want to email the parents of our students with pictures of damages, and they could not view the pictures if they were attached to the ticket itself unless we gave them a freshdesk login.)
Using the Insert Image option works, but only allows the upload of one picture at a time rather than how attachments would allow you to select a group of pictures all at once. The other problem with inline images is that you have to resize each one so that it isn't crazy big in the message.
Please fix the issue with adding attachments to the Reply of a ticket. Many thanks!
