I have this every 4 months “We are sorry--you have been restricted from accessing this helpdesk page.” Why must this error happen over and over and over every 3-4 months? This should not happen. This is a defect at freshdesk. This is a software generated issue because their system erroneously detects some spamming issue. It is wrong every time. My customers would not know how to spam if you paid them $1000.
Either stop the problem from happening (fix it) OR, give the Freshdesk customer the access to remove the error and permit customers to submit tickets.
The people at Freshdesk have no concept that this error message makes my company look bad as my customers do not understand that this is a problem with FRESHDESK, not a problem with my company.
