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New Idea

Fix the tab order in the portal where the Your Name field is hidden by default

Related products:Freshdesk
  • May 24, 2023
  • 0 replies
  • 12 views

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In a standard portal ticket form, you are asked for your email address. If you the person has never submitted a ticket, then a “Name” field magically appears. If you type in your email address, and then tab to the next field, the Name field is tabbed over. It’s a mandatory field. Can you guys fix the tab order please. Please see the screenshot below. It should be an easy fix.