When there’s multiple identical tickets from the same e-mail address, those tickets should be flagged as spam.
New Idea
Flag Duplicate tickets as Spam
+4Just be careful when you mark a ticket as SPAM
When you manually mark a ticket as spam, you will be shown an option to block the contact who sent the spam ticket. If you block the contact, the subsequent tickets sent by them will be marked as spam automatically. This contact can be found in the 'Deleted' contacts list as a part of the Contacts page, from where it can be restored if required.
+8- Top Contributor ⭐
Just be careful when you mark a ticket as SPAM
When you manually mark a ticket as spam, you will be shown an option to block the contact who sent the spam ticket. If you block the contact, the subsequent tickets sent by them will be marked as spam automatically. This contact can be found in the 'Deleted' contacts list as a part of the Contacts page, from where it can be restored if required.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.