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Folder Structure for Workflow Automator: Organize, Filter, and Scale

Related products:Freshservice
  • December 25, 2025
  • 0 replies
  • 16 views

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Problem:
As Workflow Automations grow, the current “flat list” becomes hard to manage. When you have dozens (or hundreds) of automations, it’s difficult to quickly find the right one, understand what’s in use, and keep things clean over time.

Request:
Add a folder (or category) structure for Workflow Automator and similar automation areas, so admins can store and organize automations in a way that matches real operations.

What this should enable:

  • Create folders and subfolders (example: Department > Process > Use Case)

  • Move/copy automations between folders

  • Filter views by folder

  • Optional “system” folders or labels like:

    • Active

    • Inactive / Disabled

    • Draft / Testing

    • Templates

    • Deprecated / Do Not Use

Why this is valuable:

  • Faster navigation: find automations quickly without scrolling/searching forever

  • Better visibility: instantly see what’s active vs inactive, what’s being tested, what’s legacy

  • Cleaner governance: supports ownership by team, prevents duplication, and reduces accidents

  • Scales with growth: makes the product usable for larger environments and setups

  • Safer operations: easier to separate “production” from “testing” automations

Outcome:
Folders (plus basic lifecycle organization) would make Workflow Automator significantly easier to manage at scale, improving admin efficiency and reducing mistakes.