Hello Freshdesk!
It would be awesome to be able to create a folder structure within the overview for the automations.
We are in the progress of automating many things, and would like to order this correct.
Would this be possible?
Closed for Voting
Folders for Dispatch'r, Supervisor and Observer overview
Hello there,
We haven't made any plans to build folders for our automations yet. It is not something that has come up during conversations with customers before.
We won't be picking this up for now, but we'll keep an eye on this thread to see if more people are interested.
Thanks for your suggestion!
Regards,
Ramesh
We've created a lot of automation rules and organizing them in folders would make it a lot easier to keep them organized. For example, we're using 6 different languages in our helpdesk account and certain rules are being cloned 6 times to affect all of the different languages. Moving those into one folder would be awesome.
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