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Folders/sorting for Canned Responses

Related products:Freshdesk
  • November 11, 2011
  • 1 reply
  • 30 views
M
Contributor

I've reached a point I have 15 canned responses, and I would welcome a way to sort the responses or group them into categories so that I can be more effective and not waste time browsing through all the mixed up answers.

1 reply

aravind.sundararajan
Skilled Expert
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Hi,


The ability to categorise canned responses into Folders is available now. You can read more here to understand the various options w.r.t canned responses .


Cheers!

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