+2Hello All,
Maybe someone can help. We are looking for a way to follow up with customers without having to create multiple rules.
What I am trying to do is for every 3 days there is not a response sent to the customer, I would like for the system to send a follow up email that states we are still working on your ticket, and will try to follow up soon.
Right now the only way to do it, is to create several rules for each multiple of 3, but do not want to do this.
Anyone have any ideas?
Hello David,
Apologies for the delay in response. Hope you are well. Regarding your query, the best and possible aproach for this use case would be to have separate rule. This is because supervisor are rules that runs every once in an hour and it wouldn't be possible to set conditions to skip a a couple of hours in this rule.
Also, it would be better to have a customised content for every follow-up you send rather than the same email being sent multiple times.
Feel free to write back to us to support@freshdesk.com for any further queries and we'll be happy to help you around. Have a good day!
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