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For larger teams, Agent Availability on Dashboard cannot sort by Available agents or Unavailable agents. To avoid scrolling thru mainy pages to find the available agents scattered in many pages

Related products:Freshcaller
  • March 30, 2023
  • 1 reply
  • 28 views

nvanegas
Apprentice
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For larger teams, agent Availability on the Dashboard cannot sort by Available agents or Unavailable agents.

Sorting is Key if you have a larger number of agents and scrolling thru pages just to find the available agents scattered among many pages. 

Ideally is to see your available agents all together and not scattered all around many pages.

 

1 reply

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  • Apprentice
  • July 31, 2024

100% agree.  This is basic functionality in today’s call center platforms.  A large call center will find it difficult to monitor and manage user statuses.