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New Idea

Form Fields

Related products:Freshservice
  • February 3, 2023
  • 2 replies
  • 95 views

KrisC
Skilled Expert
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Hi all,

 

Couple requests to the form fields. Support all HTML input types, one type I would love to see added is the phone number field so it can be formatted correctly and validated by the browser vs trying to script it out in a workflow. 

 

Another lovely addition would being able to customize the values of select fields. Here is my use case, I have a WA that adds a user to a group depending on the group name selected in the field. Currently I have a WA that compares the selection to a value I put in conditional block and it does work just fine however as we add more groups there will be more steps in the automation. Looking to clean up the automation and reduce the steps. 

What would be awesome is the ability to assign a custom value to the select box that is different than the label. For example the label could be “Example Group” but the value would actually be “example@example.com”. This would reduce the overhead in managing workflows by being able to use a place holder in the workflow and could get rid of all the conditional blocks that do the same thing. 

2 replies

KrisC
Skilled Expert
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  • Author
  • Skilled Expert
  • April 13, 2023

@Prashanth and @Shashang and @rashmi.nag Any way we can get this looked into? This would be a easy implementation.


alyssia.correa
Skilled Expert
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Hello @KrisC Thank you for sharing your feature request. I have passed on this to our product team and will keep you posted on any updates I hear! Please reach out or let me know if there’s anything else I can help with!