Just as the title says, we would like to be able to format or “point out” code in the text boxes for replies and public/private notes. Seems to us like an easy thing to implement and will be extremely useful to the product in general.
New Idea
Format Code Inside notes and replies to ticket
This would be really important, as I can't see any other way to display code in ticket notes. Not even via workarounds.
We started using FreshService in early 2023 and I requested the ability to format fonts or have code blocks in notes and replies early on, but we’re still waiting…. Having the ability to use different fonts, including at least one monospaced font, would help our responses to requesters make more sense, look more professional, and be easier to comprehend. It’s not like our tickets are all so simple as “resetting a password.”
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