We have a need for using forms that aren’t the canned forms that agents have to send via tickets, but a freer form that you could set up to show in the portal. In addition to adding a new ticket in the portal we need the possibility to make individual forms to be usable directly in the portal.
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+8+8+8Hello
Thank you for sharing your ideas and voting! We’re very pleased to share that this idea has been implemented. For further information, please refer to the link: Introduction to multiple ticket forms
If there’s any other questions you may have, please let us know here and we will have the product team answer them!
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