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Forum Automations

Related products:Freshdesk
  • June 11, 2020
  • 1 reply
  • 23 views

Forum|alt.badge.img+4

It would be great to see automations extended to support forums. For example, do something when a new forum topic is posted or a reply to a forum topic is posted. And new actions like auto-approve.


As an example of this in use... we may make some of our customers "experts" in our forums. If the forum is set to be moderated, we may not want these users to have to wait for us to publish their posts. So, on a reply to a forum topic, if the user has a certain custom field as true, approve the post.


Another example, on a new forum post, send it to slack.


Thanks!

1 reply

hemanth.ramya
Community Manager
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  • Community Manager
  • August 27, 2020
Hello Chris,

Thanks for your insightful suggestions and we are happy to consider this ask of yours as a feature request. Kindly note that new enhancements are taken up based on the feasibility and implemented based on the number of asks. Also, you can follow this space for any updates on the new features/enhancements from us.  

Cheers!