Hi everyone!
We’re using the Forum to keep users updated on the status of our key processes. To make sure they receive updates, we ask them to Follow a topic or category, so that they receive an email notification when we post a new topic or when we update a topic.
Unfortunately, we’re unable to edit the Forum email notifications. The email templates are pretty basic and don’t reflect our tone-of-voice.
So the feature that we would like to see in Freshdesk is:
Being able to edit the email templates for notifications that are sent out to logged-in users that follow topics/categories on the Forum
It seems to me that these email templates should be available through Admin > Workflows > Email Notifications.
If someone has a great idea on how to work around this ‘problem’, I’d love to hear it!
