Forum notifications on topic creation, or any update

Any responses to this idea? 

No responses so far.

Hi Chuck, 

My apologies for the delay in responding to your post. We are currently on gathering the requirements to give the forums an overhaul. User's subscribing to a particular forum topic or category is definitely on the cards.I will keep you updated with the progress. 

With Regards 

Samyuktha

Hi Samyuktha,

Very glad to hear that notifications are coming soon. We've had users post new threads to our forum and we didn't respond for weeks because we didn't know they had been posted. 

Thank you!

Zach

I must confess that I have an urge to start posting brand new topics on a daily basis into the Freshdesk Support Forums that say "You need to support Agent Notification for new forum topics". Then maybe you would sense the urgency of filling this gap :-).

What rules or processes do you use to stay on top of new topics that people post to your forums at support.freshdesk.com?

Thanks,

Andy

Hi Andy, 

We hear you, I understand that agent notifications for new forum topics is important to you.  

As of now, we regularly monitor the forum for new topics. I agree that it's not the best way, but a big change in the forums is definitely a part of our plans.  

Have a great day 

Samyuktha 

Hi Samyuktha,

I see from the blog post at (#6) that Forum monitoring is now supported. I am having a hard time seeing how to turn that on. Can you direct me or post a guide on how to monitor a forum for new topics?

Here is the blog post: http://blog.freshdesk.com/whats-new-in-our-kitchen-february-feature-roundup

Thanks,

Andy

I found it. There is a STAR next to the Forum title when you look at the forum. You mark that star to follow the entire forum.

Thanks,

Andy

Hey Andy, 

Sorry for the late reply. Glad you found the solution before I replied :)

Perfect!  Andy, thanks for finding this and pointing it out!

You bet. I am thankful to have this feature now.

It seems that following a Forum is available for Agents only, not for normal users. Is this a bug?

Regards,

Fabio.

Hi Fabio, 

If the user has signed in to your support portal, they should be able to follow topics in the forum.Let me know if you are having any issues with this. 

Regards 

Hi Samyuktha,

Following a topic as a registered user works. The issue is to follow a Forum (this feature was introduced by Freshdesk last month).

As an agent I can follow a Forum, but not as an ordinary registered user.

Could you clarify this, please?

Hi Fabio, 

As of now, only agents can follow forums not users. Will pass on this feature request to the team, and keep you posted with the developments. 

Thanks