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Fórum search feedback

Related products:Freshdesk
  • October 22, 2011
  • 1 reply
  • 20 views

Somehow, when we are searching the fórum in the Questions field, when nothing is found there should be any kind of feedback otherwise people might think it is not working. As an adition, there should be the possibility of posting right away a topic with the subject we typed on the question field.

 

For example:

 

I type "Shipping costs rates". If there's nothing on the fórum, something like this should show up: "No posts found on that subject. [link]Create new one based on this[/link]?" - Then, the question would automatically fill up the new topic's name.

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Thanks for the suggestion,Mario. We can tweak the search result snippet and include the link to post a new topic. This is possible through portal customisation available on the Estate plan and onwards. We can replace the below div with the link to the forum topic : 


<div class="lead">{% translate search.no_results_msg %}</div>



Cheers!