When navigating any app, you want to make the route-to-completion as quick as possible. So having a widget for the forum heirarchy would help to reduce the steps needed when navigating the forum. Same goes for the solutions heirarchy. Pretty much how Zendesk does it.
Btw, it would be great to be able to change the Solutions label to something more appropriate for our individual setups (like Guides would be more appropriate for us).
Uservoice has a nice widget for that, separated in 2 parts:
one for knowledge base, one for tickets.
I think Freshdesk should push more the forums and solutions in the widget. Most of the time, our customers are creating private tickets, for subjects very general, that could (and should) go into the forum.
thanks
This is a huge necessity. With Uservoice, LiveAgent and many others offering these capability it makes sense. We need this option badly.
Hi Guys
Yes, we are working on showing up Solutions in the Feedback widget.
We will release the Solutions for the 1st cut, then taken up Forums to be displayed in Feedback widget too
Work is on for some customization, for the widget.
Will be available in couple of months time. Not an Exact ETA
regards
vijay
Hello Alan,
Good day!
We are happy to explore the possibilities of this feature being picked up with respect to Helpwidget and will notify you once there's an update on this.
Cheers
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