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Forum / solutions subscriptions

Related products:Freshdesk
  • January 20, 2014
  • 11 replies
  • 56 views

Hello,


I may have raised this before, but as time goes by this becomes more and more a necessity. I absolutely need to give my customers the ability to subscribe specific forums  or solution folders, so they can be automatically updated on changes via e-mail. Changes can be a new solution article on a folder, an  update to an existing solution article or a new topic on a forum (.e.g. new version topic on the Announcements forums of a certain category).


Forum / topic / knowledge base folder subscriptions seem to be a standard feature on most forum and support apps (AFAIK), why would FD lag behind on this?! Please put this with priority on your roadmap.


Thank you.



11 replies

Hi Rodrigo, 


We understand that this feature is important to you. We are working on bringing in some changes in the forums, and the subscription option is definitely a priority. 


Let us know if you have any other suggestions for the forums. 


Thanks 


Samyuktha


Hi, thanks for the attention, glad to know something is in the works, looking forward for the future changes! Rgds.


  • Contributor
  • March 24, 2014

Hi Freshdesk,

 

Is this feature on solutions actively developed? Do you have a date for release?

Thanks,


Hi Stefan, 


We are definitely considering enabling a subscription option for the solutions. I will keep you posted with the updates.


  • Community Debut
  • March 7, 2017

This would be very useful. Any progress on adding this?


I need some notification for every new solution created 


  • Contributor
  • March 8, 2017

Update on ETA for this? 


~ Jake


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


Although the option to subscribe for new solutions isn't available, the users can now subscribe to specific forum topics / entire forum . They would get an email alert whenever there is a new topic / comment added to an existing thread.


Cheers!


  • Community Debut
  • August 15, 2018

+1 to have subscriptions to Solutions


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Forum|alt.badge.img+3

+1 We need for our customers to be notified when some articles are updated