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Forum: Suggested solutions for new Topic

Related products:Freshdesk
  • July 23, 2018
  • 2 replies
  • 16 views

Dear FD-Team,

the suggestions of solution articles when you create new ticket is great.


We wish the same would be shown for creating a new forum topic. 

We are using the forum a lot and for a lot of questions people ask in the forum again and again, there is already a solution article. It would be great if they would see such articles suggested as they type the forum topic title. 



2 replies

This is a good idea, thank you for sharing here.


We'll see if we get more similar requests from our customers and then see if we could progress on this :)


  • Author
  • Contributor
  • September 7, 2018

I just found out that you already have something similar. You are already suggesting similar Topics. 

But we would like to see suggestions for Solutions in addition. Could you push that a little bit? :) It looks to me that you just need to search in Solutions in addition to forum topics. Most of the stuff is already there.

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