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Forum Topic Posts: SPAM Review Email Notifications

Related products:Freshdesk
  • August 13, 2014
  • 2 replies
  • 34 views
M
Contributor

When forum topics are marked as SPAM by Akismet, they must be reviewed by an agent before they are displayed on the forum. Unfortunately agents have only one way to know if there are Spam topics awaiting review – they must open the forums tab in Freshdesk. 

If they are busy fielding tickets or doing other work, these posts will age while waiting review. 


Feature Request:

As an Administrator, I should be able to enable Email Notification to Agents of Forum Topics pending review, based on an escalation rule.

For example:

If Topic is Pending Review

   And

Topic is more than [xx] mins. old

   then

Notify [Agent / Group / CC] 


Additionally, an Email Notification Template would be available for this purpose.


Thanks!

2 replies

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

We have introduced the Forum Moderation Widget that lets you respond to topics awaiting moderation quickly. 


How does it work?

Whenever there are any forum topics in the 'Waiting for Approval' or 'Spam' list, a widget with a summary will show up in the main dashboard on the right side panel for all agents with moderation permission. When both the lists are empty, the moderation widget will not be displayed on the dashboard.



aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


In addition to the Forum Moderation widget, you can also configure the moderation emails to be sent to specific agents. You can find this under Admin -> Portals -> Settings section.



Cheers!

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