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Forums : Possibility to leave the comment when changing the status of Feature Request

Related products:Freshdesk
  • November 24, 2016
  • 2 replies
  • 21 views
I
Contributor

Possibility to leave the comment when changing the status of Feature Request 


So you are not only changing the status but adding the comment at the same time. This comment should be somewhere on top close to the status/initial idea and not on the last page of the topic.


See on the attached images how this is done on UserVoice.

2 replies

V
Community Debut

Hi Ivan,


Thanks for reaching out to Freshdesk today.


Could you please shed us some light in understanding your use case which helps us to provide you the exact solution? 


Best Regards,

Vasu

I
Contributor
  • ivan_13609
  • Author
  • Contributor
  • November 25, 2016

Hi Vasu,


Thanks for your response. I've attached images to my post to demonstrate this which are now gone. Anyway, see these links:


https://linnsystems.uservoice.com/forums/109869-linnworks/suggestions/5492158-integration-with-etsy

https://drive.google.com/a/linnsystems.com/file/d/0B3JVBV-Gj8vCTTY0ZUVPVmdRd2c/view?usp=drivesdk


First link has status "Started" and status comment under it.

Second link show the back-end part of how you update the feature request status and add a comment. 


In this case admin's comment is always on top and next to the status. 

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