The general idea seems that you can use [#TICKETID] in your subject line to append said email to an existing ticket.
This works, HOWEVER, if you forward a longer email the actual email content does not get added in the ticket, only whatever you type before you forward the email (at the very top of the email chain).
Any way to easily forward an email to a ticket?
Hello Daniel,
Apologies for the delay in getting back.
The content that you had included before the forwarded message would get added as the response to the ticket. However, the rest of the content will get included as a quoted text on the ticket response.
You can drop in an email to support@freshdesk.com for further queries regarding the same.
Cheers!
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