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forwarding phone calls

Related products:Freshdesk
  • March 20, 2014
  • 1 reply
  • 17 views
M
Apprentice

As a agent I would like to be able to forward a call to any phone number. Not just to another agent. This way I could use Freshdesk as our 1-800 number and then forward calls to our internal phone system

1 reply

aravind.sundararajan
Skilled Expert
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Hi Michael,


I'm pretty sure that you'd have been aware of this option already. We've made a lot of progress w.r.t feature sets on the phone channel over the years . Here's a glimpse of the features available with the basic phone channel available on Freshdesk : 


https://support.freshdesk.com/support/solutions/articles/169194-introduction-to-freshdesk-s-built-in-phone-channel


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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