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Forwarding Tickets

Related products:Freshdesk
  • April 9, 2019
  • 1 reply
  • 7 views
E
Apprentice

Is there a way to hide the information in the ticket when you forward the message. our process is we create a ticket for our client and then Forward to the 3rd party to perform the work but we DO NOT want them to see our discussion with our Client, but want to keep it within the same ticket. Is there a way to hide or conversation with our client and still forward to the 3rd party?

1 reply

O
Contributor
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The X at the bottom of the mail will remove the mail trail. So then there is nothing of the conversation with the client, just the mail which was written to be forwarded. Or are you looking for an automatic deletion when forwarding?

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