If a ticket comes in and i want to forward it to a 3rd party any attachments on original email are not included. I have to then download attachment and then upload it again into the forward. Could this please be improved so that original attachemnts can simply be selected with a checkbox for inclusion in any reply or forward.
Thanks!
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Forwarding Tickets with Attachements
Hi there any update on this one. We have a few attachments that come in from customers and need to be sent to the suppliers, it doesn't always pick up the attachment on the forward. Also we are finding pictures embedded in the email from customers will not forward through when auctioning the forward it shows as being there but when the customer receives the email the picture isn't there just a gap where it should be .
Hi,
Like others see this as s real requirement and not really a strange thing to expect.
Thanks
Dan
+12Hello Everyone,
It is possible to add attachments in a single click while forwarding the ticket to an external email address. By default, the initial ticket attachments are added to the forward action and you can add subsequent attachments sent by the user by using the Add to response button( works when the forward window is collapsed ).
Here's a snapshot of the option available on ticket attachments :
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