As the title says.
Currently there is no way to start a new ticket and include a canned response or other support contents.
It means you have to send the customer a new ticket telling them that you will support them and ask them to hang on while you get back to them.
thanks
There is no reason the shortcut is not available on "new ticket" screen.
Please add it to have features parity between "reply" and "new ticket".
+12Folks,
It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)
Cheers!
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