Can we simply have an option to edit the raw HTML code when you're about to compose or finish a ticket reply? That way I could avoid trouble with poor formatting in the editor. I have some HTML skills, so it would be much better to edit the source code for certain things.
I see the HTML code shows up in the canned answers editor when you're about to open or edit one, but then it disappears.
Why not an option to toggle directly from the text editor?
Are you afraid of scams?
I'm surprised nobody asked for this so far.
