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FR - Filter more than 3 emails in Tickets View page filter (search by contact)

Related products:Freshdesk
  • May 12, 2020
  • 2 replies
  • 14 views

I'd like to search simultaneously to more than 3 contacts/emails in a row. Can you increase the max number of filtered contacts search to more than 3 at a time?


Three is just too few for multiple searching. I know this might overload your servers, but it would be much better to search more than 3 contacts tickets in a row rather than up to just 3 ones.


Highly appreciated.

2 replies

aravind.sundararajan
Skilled Expert
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Hi Gabriel,


Talk about making the change at the right time. We've just released an update that lets you to pick up to 15 contacts/companies in the filter. Hope this helps!


Cheers!


Just tested it and I can confirm that's correct. Thanks a lot. It way better than filtering only by 3 contacts.


Keep up the good work.