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Freddy's language generating email being depended on available portal lanuges and audot detects it

Related products:Freshdesk Omni
  • Feb 23, 2024 8:02 PM UTC
  • 1 reply
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The generate email is now dependedent on the language settings of the agent.

We use internally English as our app. But we are Ducth speaking, have German, French and Spanish speaking clients that now get all email back in English when we use the “generate email” functionality.

 

It makes more sense that the “generate email automatically detects the lamguage or that it is related to the languages in the portal

1 reply

Thomas H
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  • Top Contributor ⭐
  • May 13, 2024 9:43 AM UTC

Same here.
A lot of our agents have UI set to English, but the Generate Email should consider the customers/requesters language, not the agents.