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Free agents for access reports only

Related products:Freshdesk
  • August 12, 2015
  • 2 replies
  • 22 views

Hi, I need to pay extra accounts for only access reports profile ?


These agents only need to check how is working the helpdesk, they only check reports.

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


You can add them as agents with access to reports so that they can view the reporting data and generate customised reports. Alternatively, if you'd like to send a specific filtered report, you can use the schedule reports option to send them to an external email address without having to add them as an agent.


Cheers!


aravind.sundararajan
Skilled Expert
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