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Fresh Desk/Help Desk Ticket Field Type Update

Related products:Freshdesk
  • November 12, 2021
  • 0 replies
  • 22 views

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As a user if I change the name of an existing ticket field like Type, the change is not applied across any existing tickets. Only new tickets. When you change a ticket field like TYPE you then lose any search or filter on the past type name as well as any reporting. 

All existing tickets display the old Type name but you cannot search or filter on it. 

Unlike tags where if I change a tag name it carries over to past tickets. 

I see this is a major bug that Fresh Works should think of addressing.