Hello,
Is it possible for each agent to enter their own Freshbooks API key so that they can only see their list of projects/tasks for putting time against?
From what I can tell, we can only enter a single API key at a time for all users which means that our agents can track time against someone else.
Alternatively, is it possible to default the Freshbooks staff member on a per agent basis?
Cheers,
AP
Alex,
I'm sorry that you've had to wait so long for a reply. There's no excuse that justifies it and we are really sorry! I talked to the devs who handled the Freshbook integration and while this isn't possible right now, they've promised to look into it right away. I'll keep you posted in case of updates. Cheers!
+12Hello,
The Freshbooks integration automatically populates the staff field in the time entry with the agent's name if the email address matches on both the applications. For more details about the integration, please read this self-help article.
Cheers!
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