Right now if a customer initiates a chat, they can minimize the chat window, but they cannot close/end the chat. Once the chat is initiated, even if there is a delay in the agent initially responding to the chat, or the agent speaks to the customer and then forgets to close the chat, they chat will remain open.
Unfortunately this means that if the customer is using a mobile phone, the chat window will repeatedly automatically open up and cover the entire page anytime the customer navigates to a new page.
This results in an extremely poor user experience, especially if the customer is already frustrated by the fact that the agent is taking too long and they just want to move on to try to find the answer themselves or actually make a purchase
