The automations API in FreshDesk worked great for us migrating from Zendesk to FreshDesk, however it would be even better if the same api type existed for FreshChat in order for us to apply specific client notes to the chat so the agent doesn’t need to switch back and forth from FreshChat and FreshDesk to observe the notes for the client.
For now, we will be doing them manually as time permits as there is no other choice.
