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Freshchat Instagram Comment Enhancement

  • September 3, 2024
  • 2 replies
  • 45 views
F
Apprentice
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Hi Team,

 

We’re using the Freshchat new Instagram Comment feature and this is a great feature where now we can Reply to the comments in Instagram, but we have a concern regards the Instagram Comment.

  1. Currently when the customer DM & Comment at the same time, it become 1 conversations thread. It would be great if it could be separated as 2 different Conversations thread to avoid confusion and assign it to each team that handle DM & Comment.
  2. We’re using bot on the Instagram DM but when customer comments, the Bot triggered and send reply to the customer DM. We’re hoping that we can disable the bot for instagram comments.

It would be great if this concerns can be an enhancement.

Thank you.

2 replies

F
Apprentice
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  • Ferryanto
  • Author
  • Apprentice
  • September 6, 2024

Hi Team,

 

We also have a concern for a comment where the CSAT that was sent via DM is created as a new conversation instead entered as a rating.

 

Thank you.

    sahilvermae
    Community Debut
    Forum|alt.badge.img+1
    • sahilvermae
    • Community Debut
    • July 20, 2026

    If you're using Freshchat Instagram Comment Enhancement to manage customer conversations and improve engagement, it's also important to connect users with trusted digital services. The PK68 Online Platform provides a smooth and user-friendly online experience, making it a useful option for people looking for reliable digital entertainment alongside better social media communication.

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