Skip to main content
Closed for Voting

FreshConnect

Related products:Freshdesk
  • June 4, 2019
  • 1 reply
  • 31 views
S
Contributor
Forum|alt.badge.img+2

Is there any way that FreshConnect could be configured so that you have the option to exclude any private notes when conversing with a third party.


There are occasions where it would be helpful to discuss a customer issue with a third party but they do not need to see some of the internal team discussed we have had.


1 reply

J
Community Debut

Hi Steve,

Freshconnect would be a part of the account you hold, provided you have FreshID login. Please reach out to support mentioning your account URL so that they can enable it for you.

Cheers!

Terms of UseAccessibility statement