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FreshConnect

Related products:Freshdesk
  • June 4, 2019
  • 1 reply
  • 30 views
S
Contributor
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Is there any way that FreshConnect could be configured so that you have the option to exclude any private notes when conversing with a third party.


There are occasions where it would be helpful to discuss a customer issue with a third party but they do not need to see some of the internal team discussed we have had.


1 reply

J
Community Debut

Hi Steve,

Freshconnect would be a part of the account you hold, provided you have FreshID login. Please reach out to support mentioning your account URL so that they can enable it for you.

Cheers!

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