Is there a plan to offer the Academy as a product itself for clients to setup their own product courses and provide certification to their customers? We like what you have there for Freshdesk certification and would like to produce our own courses and certification for our own product using the same tools/framework you have there.
James
I am wondering the same
Great idea, we would see benefit in this. Our teams often struggle to understand ‘best practice’ which in turn impacts reporting.
For example, quick and easy videos on when to split and merge a ticket, when to update a status on a ticket, how to scenario a ticket etc
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