The Freshdesk API lacks endpoints to delete both canned response folders and canned responses themselves.
Also the list endpoint for canned response folders does not return all folders (it omits the empty ones). Which is a problem if we are trying to sync these things, since how can I ever find out the ID of that new folder.
So my idea is to add DELETE endpoints for both the folders and the canned responses them selves. And additionally to return empty folders to the list folders endpoint.
Thanks for putting up that idea here! We don't have the mentioned API endpoints in our roadmap currently, but we can surely plan to build it in the future. We will get back to you once we have an update.
For listing folders and updating, I can suggest the new import capabilities which will create as well as update canned responses and canned response folders. You will only require the folder name for updating it with canned responses.
https://support.freshdesk.com/en/support/solutions/articles/50000004892-exporting-importing-canned-responses
+1Thanks for putting up that idea here! We don't have the mentioned API endpoints in our roadmap currently, but we can surely plan to build it in the future. We will get back to you once we have an update.
For listing folders and updating, I can suggest the new import capabilities which will create as well as update canned responses and canned response folders. You will only require the folder name for updating it with canned responses.
https://support.freshdesk.com/en/support/solutions/articles/50000004892-exporting-importing-canned-responses
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