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Freshdesk Arcade SLA features

Related products:Freshdesk
  • Aug 6, 2019 3:14 PM UTC
  • 1 reply
  • 14 views

Can Freshdesk allow users to create quests based on agents not missing Resolution SLAs over x number of days?

1 reply

Hi,


That’s not possible at the moment but this customization is an interesting idea!  We’ll pass on the feedback!


Cheers!