+3I raise this feature on behalf of our customer. Could we have the CC that has been added by merging ticket or added by Agent to have this shown in the activities? They have a case where they needed to check which agent has added the CC by Reply or from Merge ticket.
Thank you.
Please remove the automatic CC addition feature when merging tickets because there is an issue that our bank partners have complained to us about, because the bank is in CC state when the agent responds to the customer, apparently after checking it is caused by the agent clicking the add CC check box when merging tickets
I raise this feature on behalf of our customer. Could we have the CC that has been added by merging ticket or added by Agent to have this shown in the activities? They have a case where they needed to check which agent has added the CC by Reply or from Merge ticket.
Thank you.
Hopefully there is a solution to this problem
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