We have more than 7500 companies in our Freshdesk instance. There will be more over time. Working with the API, it’s really frustrating when creating or updating companies, that companies are not allowed to have the same name. This is absurd. Just like there are many people who has the name John Smith, also companies may have the same name. At least in our country.
Right now, I’ve got to work around this as the script is running, changing the names of companies that has duplicate names before posting/putting to the API. And its a hassle, and isn’t flawless.This also makes an unnecessary (in reality non-existing) mismatch between our CRM-system and Freshdesk that I have to account for every time I want to check if the names have been changed and thus should be overwritten in Freshdesk.
Please, remove the restriction on this! It doesn’t make sense. We of course use other paramenters than name to distinct companies from each other, like their VAT number or unique CRM customer number.
