Freshdesk - Delay Sending Email

Hi @Jackiticket ,

I hope you’re doing well!

Greetings from Freshworks Community!

I understand your usecase, while it’s not available natively, there is an Application which can help you achieve that.

Please go to Admin->Apps, Search for “Schedule reply for Freshdesk”. Using this, you can schedule your replies:
 

While installing, you’ll have to enter your Domain and API key(Can be found under Profile settings).

I hope this helps!

Please reply in this thread if you have more queries.
 

Regards,
Jebas D.

The “schedule reply for Freshdesk” app doesn’t seem to be available…? Is there another way to schedule e-mails/replies? 

This app is not showing in apps marketplace.

Hi @Jackiticket ,

I hope you’re doing well!

Greetings from Freshworks Community!

I understand your usecase, while it’s not available natively, there is an Application which can help you achieve that.

Please go to Admin->Apps, Search for “Schedule reply for Freshdesk”. Using this, you can schedule your replies:
 

While installing, you’ll have to enter your Domain and API key(Can be found under Profile settings).

I hope this helps!

Please reply in this thread if you have more queries.
 

Regards,
Jebas D.

Hi @giannakg  & @ingrid.knecht ,

Greetings to you!

Yes, the APP has been removed from the apps section for now.

I’ll update here once it’s uploaded again or if there are any other apps with the same functionality.

Hi Everyone
​@Jackiticket ​@Jebas ​@ingrid.knecht ​@giannakg 

Tired of buggy “schedule reply” alternatives that look good in theory and break in real workflows?

We felt the same — so we built Schedule Reply Pro with one simple goal:
Make delayed /Scheduled sending actually reliable and scalable for support teams.

No hacks.
No weird workarounds.
Just practical scheduling that works in real Freshdesk environments.

If anyone here is interested in trying it or sharing feedback, feel free to reach out directly at:
📩 humans@integriq.co
 

Feature walkthrough (short demo):