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Freshdesk Drupal Module

Related products:Freshdesk
  • Sep 11, 2012 6:01 PM UTC
  • 9 replies
  • 40 views
Apprentice
Do you have plans to build a Drupal module like Zendesk has? http://drupal.org/project/zendesk

9 replies

Community Debut
  • bob_10749
  • Community Debut
  • Apr 26, 2013 2:07 PM UTC
What is the status of a Drupal module to integrate Freshdesk?

 

Community Debut
  • dan_10482
  • Community Debut
  • Apr 29, 2013 9:05 PM UTC

Yes, same request please

Community Debut
  • dknieriem
  • Community Debut
  • Jun 4, 2013 6:28 PM UTC

If you're ambitious, you can easily make your own work-around by following the Single Sign-On instructions:


when you get to the part about making a page, just create a new basic page in your drupal install, make sure it has the Text format "PHP code",  and drop the following in:


<?php global $user;

function freshdesk_login_url($name, $email) {
$secret = '--- your secret code here ---';
$base = 'http://yourcompany.freshdesk.com/';
 
return $base . "login/sso/?name=" . urlencode($name) . "&email=" . urlencode($email) . "&hash=" . hash('md5', $name . $email . $secret);
}

header("Location: " . freshdesk_login_url($user->name, $user->mail) ); ?>


Be sure to use this page's url back in your freshdesk SSO settings 


Now, if anyone is already logged in to your drupal site, when they press "login" on freshdesk, they should be instantly logged in. If not, they will be prompted to log in by drupal and then redirected back to Freshdesk.


PHP code via https://gist.github.com/thanashyam/1662527, edit by Geczy here: https://gist.github.com/Geczy/4209441


Community Debut
  • oinkfu
  • Community Debut
  • Nov 20, 2013 10:17 PM UTC

+1 for this feature as a Drupal module. Thanks.

Community Debut
  • ken_11224
  • Community Debut
  • Nov 21, 2013 1:59 PM UTC

Hi Don,


Is there anything like this as a Wordpress Plugin or Template?


Thanks

Ken

Contributor
  • info_12263
  • Contributor
  • Oct 27, 2014 7:30 AM UTC

Just started a sandbox for a Drupal Freshdesk module.  I'll promote it to a full project once it has more functionality.  Getting the SSO done first then I'll do the embeded widget and popup widget.


https://www.drupal.org/sandbox/perignon/2363737

Contributor
  • info_12263
  • Contributor
  • Nov 21, 2014 10:33 PM UTC
Module just promoted to full project status: https://www.drupal.org/project/freshdesk

 

Community Debut

 Hi Brady, Hi Freskdesk team.


I reopened this 3 years old ticket, but i'd like to know if a Drupal 8 will come ?

I saw this : https://github.com/taz77/drupal_freshdesk/tree/8.x-1.x but 8's tree is the same than 7's tree.


Best regards,

Maxime

Contributor
  • info_12263
  • Contributor
  • Nov 2, 2017 11:14 PM UTC

Hello,


The project page is here: https://www.drupal.org/project/freshdesk


I replicate my Drupal projects to Github. At the moment I have no plans to work on the 8.x port of the module. To date, I have only started one project in D8 that I am working on right now and I do not have a need for Freshdesk for this business venture. Feel free to help out if you have the ability to do so!


-Brady

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