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FreshDesk / FreshService Features

Related products:Freshservice
  • April 12, 2014
  • 28 replies
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28 replies

F
Contributor
  • fbn
  • Contributor
  • January 17, 2015

I don't really see anything changed.. Departments are still called departments, and it is still not possible to assign a ticket to a department (customer) based on the email domain. Will this be changed? It is not optimal for us to have 100 dispatch'r rules just to assign departments based on email address.

S
Contributor

One of the major addition if you switch to MSP version is the Multi Portal. Apart from this, we have also brought in some integrations as a result of feedback from MSPs.


Yes. Departments are still called departments - this will be updated in one of our next weekend releases. 


Frederik, when you create a new department and assign it to the correct department (Under Multi portal), it will autoamtically assign the ticket to the department. It's available under Admin -> Multi portal. Do check it out. 


Michael, this is not supported in the sprout plan.

F
Contributor
  • fbn
  • Contributor
  • January 19, 2015

Hi Narain,


We are not quite interested in making a portal per customer, since we would then have to create 100 portals.. And since basically all our tickets are coming in through email or phone it would not make a difference either. Therefore it would be nice to have the domain-association with a department as in freshdesk.


Regards,

Frederik

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